Managing the Dial Pad window

Avaya one-X Agent provides the user with direct access to a DTMF generation capability. The Dialpad window also provides raw the Communication Manager button access, and access to the line appearances and telephone display information directly. The option to use the numeric keypad to dial an outbound call or answer an incoming call is available in the Dialpad window. This section explains the dial pad management. You will learn how to customize favorite buttons, create touch tone short cuts, and assign favorite buttons to the dialpad.

Important

Avaya recommends that you to use the dial pad call control functions only if the application is unable to provide functions of Communication Manager. Such operations can compromise the Work Item and Agent State display paradigms in the main Window.